top of page


  • Q: How can I track my order?
    A: Create an account or login to monitor your order status. You’ll receive a confirmation email upon order completion, followed by updates when your order is processed and shipped. Tracking information will be provided via email once shipped.
  • Q: Do you offer international shipping?
    A: Yes, we ship worldwide with free shipping on US orders over $275. Shipping rates will vary based on location, and we do not ship to P.O. Boxes. The available shipping options for your country will be listed at checkout.
  • Q: How long will it take to process and deliver my order?
    A: Orders typically take 5-7 days for processing and 5-8 days for standard delivery within the US. International orders or orders to non-contiguous US addresses may take longer.
  • Q: What should I double-check before placing my order?
    A: Please verify your shipping address, personal details, payment information, and product selection as JG Aromas Supplies is not responsible for errors once the order is placed.
  • Q: Can I make changes to my order after it's been placed?
    A: We strive to process orders quickly, so we cannot guarantee changes or cancellations once an order is made. If you need to update order information, email immediately.
  • Q: What if there's an error with my order?
    A: If your order is incorrect, please email with your order number and a photo of the incorrect item.
  • Q: What if I didn't receive a tracking number?
    A: Contact us at with your order number for assistance.
  • Q: What is your return policy?
    A: Used candles, reed diffusers, fragrance oils, and room sprays are non-returnable. If you’re not satisfied with your purchase, unused items can be returned within 30 days of delivery, except for final sale items. Returns are accepted only for items bought directly from JG Aromas Supplies.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
bottom of page