Question 1

Q: How can I track my order?

Accepted Answer

A: Create an account or login to monitor your order status. You’ll receive a confirmation email upon order completion, followed by updates when your order is processed and shipped. Tracking information will be provided via email once shipped.

Question 2

Q: How long will it take to process and deliver my order?

Accepted Answer

A: Orders typically take 5-7 days for processing and 5-8 days for standard delivery within the US. International orders or orders to non-contiguous US addresses may take longer.

Question 3

Q: Can I make changes to my order after it's been placed?

Accepted Answer

A: We strive to process orders quickly, so we cannot guarantee changes or cancellations once an order is made. If you need to update order information, email support@jgaromassupplies.com immediately.

Question 4

Q: What if I didn't receive a tracking number?

Accepted Answer

A: Contact us at support@jgaromassupplies.com with your order number for assistance.

Question 5

Q: Do you offer international shipping?

Accepted Answer

A: Yes, we ship worldwide with free shipping on US orders over $275. Shipping rates will vary based on location, and we do not ship to P.O. Boxes. The available shipping options for your country will be listed at checkout.

Question 6

Q: What is your return policy?

Accepted Answer

A: Used candles, reed diffusers, fragrance oils, and room sprays are non-returnable. If you’re not satisfied with your purchase, unused items can be returned within 30 days of delivery, except for final sale items. Returns are accepted only for items bought directly from JG Aromas Supplies.

Question 7

Q: What if there's an error with my order?

Accepted Answer

A: If your order is incorrect, please email support@jgaromassupplies.com with your order number and a photo of the incorrect item.

Question 8

Q: What should I double-check before placing my order?

Accepted Answer

A: Please verify your shipping address, personal details, payment information, and product selection as JG Aromas Supplies is not responsible for errors once the order is placed.

JG AROMA SUPPLIES HELP CENTER

Frequently asked questions