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SHIPPING AND RETURNS

Processing & Delivery

Orders from JG Aroma Supplies LLC are dispatched on business days (Monday - Friday, excluding major holidays).

Please allow 5-7 days for order processing and an additional 5-8 days for standard delivery.

Backorders

If an item is out of stock at the time of your order, you will be notified via email with the expected ship date, and the item will be shipped as soon as it becomes available.

Subscription Shipping

Manage your subscription items' shipping schedules under 'Manage Subscription' in your account, where you can pause or reschedule deliveries as needed.

International Shipping

International shipping rates vary and include applicable duties & taxes, which will be shown in your local currency at checkout. Delivery times differ by destination, with duties & taxes included in the product price or calculated at checkout.

If your order hasn’t arrived within 3 weeks, please contact Customer Service at support@jgaroma.com.

Safe Ship Insurance

Opt for Safe Ship at checkout to ensure your order is covered for:

  • Stolen packages

  • Packages delivered but not received

  • Damaged items

  • Lost packages

  • Incorrect items

File a claim if you experience any of these issues.

Without Safe Ship, we offer refunds in store credit minus shipping costs for lost, stolen, or damaged items. Replacements may incur additional shipping charges.

Refund Policy - JG Aroma Supplies LLC

Returns & Exchanges

Initiate returns and exchanges via our Return Portal, subject to review.

New, unused products can be returned within 30 days of receipt.

Exceptions

Scent Diffusers and oils are returnable within 30 days if unopened and with intact seals. Customers are responsible for return shipping costs.

Exclusions: Car Diffusers, candles, room sprays, and reed diffusers.

Returns

The cost of the return label will be deducted from your refund, processed within 1-3 business days of receipt.

Exchanges

Exchange any item on our site; return shipping is covered by us. Exchanges are processed within 1-3 business days of the return shipment.

Store Credit

Store credit for returns, with return shipping covered by us, is issued within 1-3 business days of the return shipment.

Damaged Items

Inspect your shipment upon arrival. Report any damages via the Return Portal to arrange a replacement.

Final Sale Items

Gift cards, financing fees, installment programs, mystery items, sample packs, and wine products are final sale and not refundable.

Direct Purchases

Items purchased directly from JG Aroma Supplies LLC can be returned to us. Products bought through other retailers must follow their respective return policies.

Disclaimers

Securely pack your returns. Separate return requests are needed for multiple orders via the Return Portal.

For detailed policies, please review our full Shipping Policy and Return Policy.

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